ABOUT THE EVENT
The ACI World Airport Experience Summit is the premier airport event dedicated to customer and employee experience.
It is the must-attend annual event to hear from CEOs and industry leaders on the future of airport experience. Network with over 800 airport executives, customer experience experts, and related professionals from around the world and learn about the latest strategies shaping the industry.
Don’t miss the exclusive Gala evening which will celebrate the world’s top airports for customer experience. The night will honour the winners of the prestigious ASQ Customer Experience Awards, along with those achieving ACI’s Customer Experience Accreditation.
In addition, discover cutting-edge services and technologies that are redefining the customer and employee experience. Exhibitors will showcase innovative solutions to enhance every passenger touchpoint and create memorable experiences.
The 2026 edition will be hosted by iGA Istanbul Airport.
THIS YEAR’S THEME: Airport Experience: The New Era
Be part of the next evolution of human-centered travel.
Airports are entering a new era—one focused on people and emotions. They are becoming places of wellbeing, culture, and connection, where every interaction creates meaning. The airports of the future will shape how people feel, not just how they travel—creating welcoming spaces that bring comfort, inspiration, and engagement for passengers and employees alike.
Across the world, airport leaders are reimagining every touchpoint. From modern retail and commercial areas to new technologies and employee experience, innovation is reshaping how airports serve their communities.

Join us to explore the ideas and strategies shaping this transformation—from design and sustainability to accessibility and culture—and see how airports are redefining what it means to travel better in this new era.
