FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Plan Your Summit Experience!

For any additional inquiries, please contact ACIWorld@mgmeconnect.com

  • When and where is the Airport Experience Summit taking place?

    The summit will take place 31 August – 4 September 2026 at the Hilton Istanbul Bomonti Hotel & Conference Center in Istanbul, Türkiye.

  • What is included in the summit registration?

    Summit registration includes access to all summit sessions and the gala event. Workshops and seminar are not included in the registration fee and may be purchased separately as an add-on during registration.

  • What payment methods are accepted?

    We accept payment by credit card or bank wire transfer. If you require an invoice, please reach out to ACIWorld@mgmeconnect.com

  • How do I request a visa support letter?

    If you require a visa, please email ist.summit@igairport.aero with the subject line “ACI 2026 Visa Letter” and include the following information:


    First Name (as it appears on your passport):

    Middle Name (as it appears on your passport):

    Last Name (as it appears on your passport):

    Employer (Company):

    Date of Birth (dd/mm/yyyy):

    Passport Number:

    Passport Country:

    Passport Issue Date (dd/mm/yyyy):

    Passport Expiry Date (dd/mm/yyyy):

    The authority or consulate to which the invitation letter will be submitted (e.g. Embassy/Consulate name and country):


  • Is airport transportation provided?

    Check back later for more transporation information!

  • How do I book hotel accommodation?

    ACI World has secured a room block at the Hilton Istanbul Bomonti Hotel & Conference Center at a discounted rate. Click here to book your room.

  • What is the dress code for the summit?

    Business or business-casual attire is recommended for summit sessions. Dress codes for social events will be communicated to registered participants in advance.

  • What is the cancellation and refund policy?

    Please note that should you require to cancel before the event, the following is applicable:


    • Cancellations before 1 August 2026, will be fully refunded minus a $75 US administrative fee. 
    • No refund would be provided for cancellations after 23:59 ET on 31 July 2026.
    • ACI World reserves the right to cancel or change the date and venue of the conference at any time.

    For cancellations, please contact ACIWorld@mgmeconnect.com.

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